FAQ

Start with the service family if you know it. Buy a $25 Production Match Review when you have one goal or file and need the correct product, material, or process recommendation. Use $125 Project Discovery when the work has interacting variables or needs a conversation and written plan.

Yes. Initial triage, basic order help, and short clarifying questions are free. File evaluation, production routing, consultation, sourcing, design, and planning become paid work through the appropriate checkout.

The Production Match Review and Project Discovery product pages state the applicable credit terms. The credit is applied manually to the same qualifying project when it moves forward under those terms.

Yes, but an upload by itself does not create an order or begin production. Use the same name or project reference, then place the matching order or submit the project brief.

Send the strongest native source available. AI, EPS, SVG, PDF, PSD, and TIFF preserve useful information; transparent PNG is common for finished DTF raster art; high-quality TIFF or JPEG is appropriate for photographic work. Screenshots and social-media downloads are weak production sources.

Keep the embedded profile and strongest source information intact unless a specific product requires otherwise. Different devices and RIP workflows interpret color differently, so do not convert blindly. Tell Silverjerk which colors are critical and request a physical proof when the decision depends on physical output.

No screen can guarantee an exact physical match across unknown monitors, inks, media, garments, lighting, and finishing. Digital proofs confirm content and layout. Critical physical color decisions may require a process-specific sample or proof.

Yes. Cleanup, vectorization, production artwork, adaptation, and broader design work are available. The scope depends on the condition of the source and the final application.

Use the online builder for separate transparent graphics you want to arrange on a gang sheet. Use the production-file upload product when the entire gang sheet is already composed at final size.

Turnaround depends on the product, quantity, artwork condition, proof cycle, material availability, finishing, and current production load. A schedule is confirmed for the specific order; an inquiry or upload does not reserve production time.

Sometimes. Rush feasibility depends on files, materials, capacity, approvals, and delivery. State the real in-hands deadline immediately. Rush charges may apply and must be approved before work begins.

Shipping and installation depend on the product and project. Include the destination, site conditions, access, and required completion date in the brief so the correct option can be quoted.

Usually. Provide the original order number or exact project name. Silverjerk will confirm the archived file, material availability, specifications, and whether anything has changed before reproducing it.

Yes. Describe what you need to prove and Silverjerk will match the sample to the process. Existing samples, custom proofs, materials, and shipping may have different costs; any charge is defined before checkout.

That is exactly what the guided paths are for. Start with the outcome. Silverjerk can recommend an existing production route, define a custom project, or tell you plainly when the work belongs elsewhere.